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Preparing for your Hospital Visit

Information and tips for your hospital stay

Thank you for choosing Saint Luke’s Health System for your health care needs. The following information will help you prepare for your visit.

What to bring to the hospital

  • Your health insurance plan card
  • Your prescription insurance plan card
  • Personal identification, such as a valid driver’s license, state identification card, or passport
  • HMO/PPO referral forms (if required)
  • Any outside medical records, X-ray films, or prior test results not taken at this hospital (if your physician has requested them)
  • Written letter of authorization from your insurance carrier (if required)
  • A copy of your advance directive or living will
  • All medications you are taking in their original containers
  • A prepaid phone card if you plan to make toll or long distance calls
  • Please bring only essential personal items, such as glasses, dentures, hearing aids, walker, or wheelchair
  • Personal hygiene items, such as a comb/brush, deodorant, toothpaste, toothbrush, and other toiletries you may need
  • Clothing for your stay in the hospital and for when you're discharged to leave
  • Reading and writing materials and other personal items you’ll want during your stay
  • If desired, a small amount of cash to pay for newspapers, gift shop articles, and other items

What not to bring

  • Jewelry
  • Valuables
  • Large amounts of cash

Saint Luke’s cannot take responsibility for personal property in your room. If you brought valuables with you or have not sent them home with a family member, please ask your nurse for a “valuables envelope.” Your valuables will be taken to the vault in Security for safekeeping until you're discharged.

Dentures, eyeglasses, and hearing aids

If you wear dentures, please ask your nurse for a denture cup to protect them when you are not wearing them. If you wear glasses, contact lenses, or a hearing aid, please place them in their protective cases and put them in your bedside table drawer. If you do not have a case, please ask for one. Do not place these valuable items in tissue, bedclothes, or anywhere other than their protective case. We will help you take every precaution to prevent loss or breakage, but we cannot be responsible for replacing your personal items.

Electrical equipment

Electrical items brought from home cannot be used until checked. If you bring a radio, electric razor, hair dryer, or other small appliance, please give it to the nursing personnel for a safety check.

Smoking

Saint Luke’s is a tobacco-free environment, and tobacco use as well as e-cigarettes are prohibited in all buildings, parking garages, and all surrounding grounds of our hospitals and facilities.

Staff identification

All physicians, employees, and volunteers at Saint Luke’s wear picture name badges. Anyone providing care to you should be properly identified. You have the right to know the name, title, and purpose of visit for each person who enters your room.

Preventing infections

Saint Luke’s is committed to providing a clean and safe hospital environment for you. Hand washing is an important measure in infection control. Health care workers clean their hands with alcohol-based sanitizers or wash with soap and water.

The hands are a major means for spreading germs. To help stop the spread of infection:

  • Wash your hands often.
  • Cover your mouth and nose when sneezing or coughing.
  • Remind others to wash their hands.
  • Visitors should wash hands before and after visits.
  • Visitors should follow hospital rules for visiting. In some instances, isolation precautions are necessary to protect you and others from infectious diseases.
  • If you are in isolation, understand what your isolation means and what you should expect from hospital staff or visitors. If protective garments, such as gloves, gowns, and masks must be worn, ask a staff member for guidance.
  • Visitors should avoid visiting after exposure to illness.
  • If you do not see your caregivers cleaning their hands, ask them to do so.