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Paying Your Bill

Need additional help with bill payment? Call the customer service number provided on your billing statement.

We realize that sudden illnesses are seldom planned in the family budget. If you anticipate any difficulty in paying your bill, please contact Patient Accounting Customer Service at the number listed on your billing statement or learn more about financial assistance. Your charges are based upon the length of your stay and services you received. You’re charged for your room on your admission day, but there’s no charge for your room on the day of discharge. Hospital charges do not include your attending physician’s fees, the fees of other consulting physicians, or the fees of specialists who interpret tests. These physicians will bill you separately.

Online bill payment

We accept online payments for:

  • Hospital
    • Saint Luke’s Hospital
    • Saint Luke’s Cushing Hospital
    • Saint Luke’s East Hospital
    • Saint Luke’s North Hospital
    • Saint Luke’s South Hospital
    • Crittenton Children’s Center
    • Anderson County Hospital
    • Hedrick Medical Center
    • Wright Memorial Hospital
  • Doctors’ offices
    • Saint Luke’s Physician Group
    • Midwest Ear Institute
    • Medical Plaza Imaging Associates
    • Convenient Care Clinics
  • Saint Luke’s Home Care & Hospice 

Online bill payment is available through the mySaintLuke’s patient portal and guest pay . If you’ve already signed up for mySaintLuke’s at your doctor’s office or during a recent hospital stay, log in with your username and password and then click on the billing tab. 

mySaintLuke’s accepts credit card payments. If you prefer to pay by check, please use the envelope enclosed with your statement to mail your payment.

Please note: Bills generated before Oct. 1, 2017 at Anderson County Hospital, Hedrick Medical Center, or Wright Memorial Hospital and associated clinics are not eligible for online bill payment. Please follow instructions provided on the statement for payment.

Can I pay my child’s bill online?
Yes. If you are the guarantor on your child’s insurance, you will see your child’s bills in your mySaintLuke’s account. You will not need to set up proxy access to see your child’s bills. If you are not the child’s guarantor you can use mySaintLuke’s Guest Pay.

View the mySaintLuke’s frequently asked questions for more information about online bill pay and security.

Need to talk with someone? 

Online

Phone

  • Hospital bills*: 816-932-5678 or 888-581-9401 (toll-free), Monday – Friday, 7:30 a.m. – 6 p.m.
  • Physician bills (Kansas City metro): 816-502-7000 or 844-315-5500 (toll-free), Monday – Friday, 8:30 a.m. – 4:30 p.m.
  • Physician bills* (Anderson County Hospital, Hedrick Medical Center, Wright Memorial Hospital): 816-932-5678 or 888-581-9401 (toll-free), Monday – Friday, 7:30 a.m. – 6 p.m.
  • Home Care & Hospice bills: 816-756-1160, option 7

*For customer service for bills generated before Oct. 1, 2017 at the following facilities: Anderson County Hospital (785-204-4002), Hedrick Medical Center (660-646-1480), Wright Memorial Hospital (660-358-5770)

Provider-based Billing

Some Saint Luke’s clinics are provider-based, also known as hospital-based, clinics. Services provided in provider-based clinics may be billed differently than in a traditional doctor’s office.

What does “hospital-based” or “provider-based” outpatient clinic mean?
A provider-based or hospital-based outpatient clinic refers to services provided in hospital outpatient departments that are clinically integrated into a hospital. The clinical integration allows for higher quality and seamlessly coordinated care. Hospital-based outpatient clinics are considered part of the hospital and not a physician office. Clinics located miles away from the hospital campus may still be considered part of the hospital.

Are services at hospital-based clinics billed differently?
Yes. The hospital-based designation is a Medicare status for hospitals and clinics that meet specific Medicare regulations and requires that we bill in two parts: one bill for the physician service, and another bill for the hospital/facility resources and services. Saint Luke’s Health System is not unique in this regard, as this is the case in many health care systems throughout the country.

For patients with insurance, physician services are processed under physician benefits, which generally require a patient co-pay. Hospital services are processed under hospital benefits, which are subject to patient deductibles and co-insurance.

How does this affect patients with Medicare or Medicaid?
Medicare and Medicaid patients will receive two separate bills for services provided in the clinic: one from the doctor, and one from the hospital. Patients will be responsible for any co-pays, co-insurance, or deductibles as outlined in their plan.

How does this affect patients with private health insurance?
Insurance carriers who have a contract with Saint Luke’s may not require the same billing process as Medicare or Medicaid. You may not incur additional expenses, but you should check with your insurance provider. It’s important to ask your insurance company these questions:

  • Does your health insurance benefit plan cover hospital charges in a hospital-based outpatient clinic?
  • How much of the charge is covered?
  • How much will be applied to the deductible? 
  • How much will you owe (co-insurance) after meeting the deductible?

What if I have secondary insurance coverage?
Co-insurance and deductibles may be covered by a secondary insurance. Check with your health insurance company for details.