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Patient Rights and Responsibilities

Rights

The patient has the right to treatment without discrimination as to race, age, religion, sex, national origin, socioeconomic status, sexual orientation, gender identity or expression, disability, 
veteran status, or source of payment. 

A hospital must inform each patient, or when appropriate, 
the patient’s representative (as allowed under state law), of the patient’s right, in advance of furnishing or discontinuing patient care whenever possible. The hospital respects the right 
of patients. 

The patient has a right to receive information in a manner he or she understands. 

The patient has the right to participate in the development and implementation of his or her plan of care which includes at a minimum, the right to: participate in the development and 
implementation of his or her inpatient treatment/care plan, 
outpatient treatment/care plan, participate in the development and implementation of his or her discharge plan, and participate in the development and implementation of his or her pain 
management plan. 

The patient has the right to have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital. In the case of a patient who is incapacitated, when an individual presents the hospital with an advance directive, medical power of attorney or similar document executed by the patient and designating an individual to make medical decisions for the patient when 
incapacitated, then the hospital will, when presented with the document, provide the required notice of its policies to the designated representative. The explicit designation of a representative takes precedence over any non-designated relationship and continues throughout the patient’s inpatient stay or outpatient visit, unless the patient ceases to be incapacitated and expressly withdraws the designation, either orally or in writing.

The hospital respects the patient’s rights that visitation privileges will not be restricted, limited, or denied on the bases of age, race, color, national origin, religion, socioeconomic status, sex, sexual orientation, gender identity or expression, or disability. 

The patient has the right to receive or not receive any visitors he or she chooses. The patient also has the right to name a “support person” who can make decisions about visitors when the patient is not able. The patient or support person will be informed of any limitation on visitation rights. 

The patient has a right to personal privacy and confidentiality. 

The patient, or his or her representative, (as allowed under state law) has the right to make informed decisions regarding his or her care. The patient’s rights include being informed of his or her health status, being involved in care planning and treatment, and being able to request or refuse treatment. 

The patient has the right to receive care in a safe and secure setting. 

The patient has the right to confidentiality of his or her clinical records. 

The patient has the right to give or withhold consent. 

The patient has the right to receive information about the 
individual(s) responsible for, as well as those providing, his or her care, treatment, and services. 

The patient has the right to give or withhold informed consent to produce or use recordings, films, or other images of the patient for purposes other than his or her care. 

The patient has the right to access information contained in his or her clinical records within a reasonable time frame. 

The organization protects the patient and respects his or her rights during research, investigation, and clinical trials. 

The patient has the right to formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.

The patient has the right to be free from all forms of abuse, bullying or harassment, including physical, mental, sexual and verbal abuse, neglect and exploitation, and corporal punishment. 

The patient has the right to be free from restraint or seclusion, or any form imposed as means of coercion, discipline, convenience, or retaliation by staff. Restraint or seclusion may only be imposed to ensure the immediate physical safety of the patient, 
a staff member, or others and must be discontinued at the 
earliest possible time. 

The patient has the right to an environment that preserves 
dignity and contributes to a positive selfimage. 

The hospital addresses the resolution of complaints from 
patients and their families. The hospital must establish a process for prompt resolution of patient grievances and must inform each patient whom to contact to file a grievance. 

The patient has the right to access protective and advocacy 
services. 

The patient is informed about his or her responsibilities related to his or her care, treatment, and services.

Responsibilities

Provide information 

  • Patients and their families or representatives are responsible to provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications, and other matters relating to their health including perceived risks in their care and unexpected changes in their condition. This information will help the hospital staff understand the patient, family, or representatives’ needs and expectations. 

Ask questions 

  • Patients and their families or representatives are responsible 
to ask questions when they do not understand their care, 
treatment, and service or what they are expected to do. 

Participate in development and follow the established 
care plan 

  • Patients and their families or representatives are responsible to participate in the development of the plan for care, treatment, and services. They should express any concerns about their ability to fulfill the proposed care plan or course of care, 
treatment, and services. 
  • Patients and their families or representatives are responsible for their actions if refusing a treatment or service recommended as part of the proposed plan.

Show respect and consideration 

  • Patients and their families or representatives are responsible to be considerate of the hospital’s staff and property, as well as other patients and their property. 
  • Patients and their families or representatives are responsible for assisting in the control of noise, control of access to hospital services by watching the number of visitors present at any given time, and are respectful of non-smoking policies. 

Meet financial commitments 

  • Patients and their families or representatives are responsible for assuring the financial obligation of their health care is fulfilled as promptly as possible.

Notice of Assistance Services

Language assistance services, free of charge, are available to you. Call 816-932-6145.

View Notice of Assistance Services (PDF)

Notice of Non-discrimination

Saint Luke’s Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

View Notice of Non-discrimination (PDF)

View each hospital's notice of non-discrimination (all files PDF):