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Patients & Visitors

Saint Luke's East Hospital

Thank you for choosing Saint Luke’s East Hospital for your health care needs. For more than 125 years, Saint Luke’s has been dedicated to serving the health care needs of the Kansas City and surrounding communities. It is our goal to provide you the highest quality health care in a caring, convenient, and safe environment.

Important phone numbers

  • General information: 816-347-5000
  • Billing: 816-932-5678
  • Foundation: 816-347-4929
  • Gift Shop: 816-347-4646
  • Security: 816-347-5911
  • Spiritual Wellness: 816-347-4615
  • Volunteer Services: 816-347-4621

Chapel Services and Spiritual Wellness

The chapel is conveniently located off the main lobby, on the hospital’s first floor. The chapel is always open and available to patients and families for prayer, meditation, and solitude. Prayer request cards are available in the Chapel and Surgery Waiting Room, or you may request prayer by calling the chaplain. If you wish to see a chaplain, please call 816-347-4616 or ask your nurse. Chaplains are in-house seven days a week.

Services

  • Episcopal Service of Holy Communion and Prayers for Healing: Wednesdays at 1 p.m. in the chapel and broadcast on channel 21.

Information for visiting clergy and lay ministers
Chaplains are available for consultation and collaboration with clergy. If you are a clergy member and need assistance in the support of your congregational member when you are away, please contact our office at 816-347-4615.

Volunteering
Spiritual Wellness Greeters welcome new patients and provide information about Spiritual Wellness and the pastoral care available from chaplains. For more information, please contact our office at 816-347-4615.

Dining

Cafeteria
The cafeteria is located on the hospital’s first floor. With fresh food prepared daily, we offer a variety of cold and hot meals, snacks, salad bar, soups, deli sandwiches, and grill items. All visitors are welcome to dine in the cafeteria. To view hours and menu, visit Saint Luke's East Hospital Cafeteria. 

Gift Shop

The Saint Luke’s East Hospital Gift Shop is located off the main lobby. It provides for many patient needs, including greeting cards, fresh flowers, magazines, gift items, and personal items. Artwork from Summit Art can be purchased in the gift shop.

The Gift Shop accepts phone orders for delivery to patients in the hospital. Call 816-347-4646. 

  • Monday – Thursday: 9 a.m. – 8 p.m.
  • Friday: 9 a.m. – 4:30 p.m.
  • Saturday and Sunday: 9 a.m. – 5 p.m.

Lodging

If you’re looking for a hotel near Saint Luke’s East Hospital, book through CharitableHotels.com, and a donation will be made to the Saint Luke’s Foundation. Find out more about Charitable Hotels or book your reservation now.

Parking and maps

Patient and visitor parking is available near each campus entrance. Visitors can park in the front parking lot, except in spaces reserved for physicians. Free valet parking is available from 7 a.m. – 4 p.m. at the Diagnostic/Medical Office Building, Ambulatory Surgery Center, and North Medical Pavilion entrances. Tips are accepted but not required. Visitors needing keys after 4 p.m. should call security at 816-347-5911.

Download our campus map (PDF).

Patient advocate

The Patient Advocate Department serves as a liaison between patients, their families or representative(s), and the hospital. The patient advocate transcends departmental lines and interacts with staff at all levels within the organization.

To reach the patient advocate while you are in the hospital, call the hospital operator by dialing “0” or from outside the hospital 816-347-5000. A patient advocate is available between the hours of 7 a.m. – 3:30 p.m., Monday through Friday. After hours, or on weekends and holidays, for help with a concern please call the hospital operator by dialing “0” while in the hospital, or 816-347-5000 from outside the hospital and ask for the nursing supervisor. Once your concern is received, we will begin investigating the issue and respond within one business day.

Patient rights and responsibilities 

Quality patient care is a primary concern of Saint Luke’s Health System. The goal of patient rights and responsibilities is to improve care, treatment, services, and outcomes by protecting and promoting each patient’s rights.

Saint Luke’s Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Language assistance services, free of charge, are available to you. Call 816-932-6145.

Learn more about patient rights and responsibilities.

Sending mail/flowers

To ensure prompt delivery, mail and flowers should be addressed using the patient’s full name and room number:

Patient Name, Room No.
c/o Saint Luke’s East Hospital
100 N.E. Saint Luke’s Blvd.
Lee’s Summit, MO 64086

Visiting guidelines

To encourage family and friend involvement, we welcome visitors at all hours. In general, we do not have set hours posted for most of our nursing units. Our Intensive Care Units, Neonatal Intensive Care Units, and Maternity Units may have more specific visiting hours or visitor restrictions.